Ticket Information

How can I purchase tickets?

Tickets may also be purchased at the box office of the Jefferson Theater on any night when there is a show at that venue. On Pavilion show days, one can buy tickets at the Box Office located at the gate of the Pavilion for all shows currently on sale.

Finally, tickets are available in person Monday-Friday (9a-5p) at the Downtown Charlottesville Visitor’s Center across from City Hall. This location accepts all major credit cards with a photo ID, no cash is accepted.

What is your refund or cancellation policy?

All ticket sales are final. No refunds or exchanges unless a show is canceled. In the event of bad weather, the show will go on as long as the artist is at the venue and able to perform. In the event that a show has to be canceled for any reason, we will update the website to indicate whether the show will be rescheduled or whether refunds will be issued. If you have purchased your tickets online or through our call center, you will be notified automatically.

What type of payment does Sprint Pavilion accept?

The box office accepts CASH, VISA, Master Card, American Express and Discover. Beer and wine tickets can be purchased with cash or cards. The Merchandise counter typically only accepts CASH. There are several ATM’s located within a block of the theater.